CONDICIONES GENERALES DE VENTA

General Purchase Conditions
These General Purchase Conditions and the Privacy Policy regulate the use of the website www.velvet46.com (hereinafter "the Website") of which NERO TRADING S.L. is the owner.
The use by the client of the purchasing services presupposes, in any case, adherence to the General Purchase Conditions, in full and without any reservations, according to the version published at the time of making the relevant transaction. Consequently, it is recommended that the client reads these General Conditions carefully before making any purchase. The user declares to be of legal age and to have sufficient legal capacity to be bound by these General Conditions.
The articles offered on this website are original, NERO TRADING being the distributor of all the brands whose products it sells. Thus, the articles that appear in the online store are the same as those you can find in our network of stores.
VELVET46.com reserves the right to update, modify or delete the commercial offer contained in the Web page at any time and unilaterally, which may affect prices, promotions, products and commercial offers. These modifications will not affect contracts already made, understood as those that have been confirmed by VELVET46.com.
For any clarification or query, do not hesitate to contact us through the following email: contact@velvet46.com

SCOPE OF THE CONTRACT
These General Conditions of Purchase apply to the sale of all products advertised by NERO TRADING SL. through its Web page.

HOW TO BUY
The user of the Web page may browse the NERO TRADING SL. Web store and fill the shopping bag without having to be registered. Only to complete the purchase will it be essential that you provide the mandatory data to access the order shipping data.
To find the item you want, you can browse all the sections of our Web. By clicking on any of the sections you will find a wide variety of items, descriptions, available sizes and their corresponding prices. If you are looking for a specific item, you can find it using the different search options, either by entering any text or, if you prefer, by brand, using the drop-down list. However, if you still cannot find what you are looking for, we would ask you to contact us and we will do our best to send you the product you need in the shortest possible time.
Once you have selected the item you want, you will only need to click the “ADD TO CART” button. When you add a product to the shopping cart, you will automatically be able to view the status of your full bag. At that time, you can choose between continuing shopping or processing your order. If you continue shopping, you will always have the shopping bag visible in the upper right-hand part of the screen. By clicking there, you will be able to view all the contents of the shopping bag and even modify it.
Once you have selected the items you wish to purchase and provided the necessary data for their delivery, you will access a form with all the information on the shipping and payment options. Once a Purchase Order has been received, www.velvet46.com will immediately send a confirmation of the purchase to the email address indicated in the Purchase Order.
In the area of promotions and gifts for purchase, VELVET46.com reserves the right to cancel or annul said promotion or gift at any time. In the specific case of gifts for purchase, they will be delivered based on the stock of said gift. In addition, a maximum of one gift will be delivered per customer, understanding a customer to be a natural/legal person or a specific delivery address.

PRICE AND METHOD OF PAYMENT
The applicable prices are those indicated on the Website on the date of purchase. The prices referred to include VAT (Value Added Tax). Shipping costs are free for any order equal to or greater than €99. For all other orders, shipping costs are:

País	Precio	Compañía
España	3,95	Correos
Francia	8,95	Correos
Reino Unido	3,95	Correos
Italia	8,95	Correos
Alemania	8,95	Correos
Austria	8,95	Correos
Polonia	8,95	Correos
Republica Checa	8,95	Correos
Paises Bajos	8,95	Correos
Bélgica	8,95	Correos
Suiza	8,95	Correos
Estados Unidos	3,95	Correos

NERO TRADING SL reserves the right to update the information contained on the website without prior notice to users. However, in accordance with the provisions of Law 37/1992, of 28 December, regulating this tax, the transaction may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he acts (businessman or individual). Consequently, the final price in some cases may vary from that indicated on the website.
Payments may be made with:
• Debit or Credit Card (VISA or MASTERCARD): If you select this payment method, you will directly access our virtual POS, in order to guarantee the total security of the payment.
NERO TRADING SL has the necessary resources to guarantee the security of your purchases and your data. The information relating to your order, and especially online payment by bank card, is protected. The entire transaction is carried out from a secure server, using TLS (Transport Layer Security) security technology, and your card number will appear encrypted.

TAX FREE
The TAX Free service is currently not available for orders placed online.
DELIVERY
Delivery will be made to the address provided by the customer on a working day and during office hours, which may be different from your usual residence, and may be sent to your workplace or even to a third party to whom you wish to give a gift. We currently send your orders to any location in Spain and Europe, except the Canary Islands, Ceuta and Melilla.
The delivery time referred to on the website will be merely indicative, as it will depend on availability. However, NERO TRADING SL will take the appropriate measures to ensure that delivery times are met and occur within the indicated period.
Orders placed on working days, provided there is stock available, will be received within 48-72 hours, depending on the time at which the purchase is made. For these purposes, working days will be understood as Monday to Friday, counting from the time the order is sent.
As soon as we have prepared the order, we will send you an email informing you of the shipment number so that you can track it through the carrier's website.
The risk of loss or damage to the purchased item will be transferred to the Customer, from the moment of delivery of the product and its physical possession.
You expressly authorize us to issue an invoice in electronic format, although you may indicate at any time your desire to receive an invoice in paper format, by email through our contact form.
WITHDRAWAL
You have the right to withdraw from this contract within a period of 14 calendar days from the date of receipt of the products, without the need for justification. The withdrawal period will expire 14 calendar days after the day on which you or a third party, indicated by you, other than the carrier, acquired physical possession of the products. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal declaration to NERO TRADING S.L. (such as a letter sent by post or from the NERO TRADING S.L. online store.
To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right on your part is sent before the corresponding period expires.

The right of withdrawal cannot be exercised on those products that, for reasons of health or hygiene, are delivered sealed and that are not suitable for return if they are unsealed or have been removed from their packaging, such as masks, toothbrushes, hairbrushes, razors, makeup products, sexual wellness products, etc.
The right of withdrawal will also not be admitted when the item being returned is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition and has been opened or used, except when the purchased product has some type of defect or flaw.

Withdrawal
In the event of withdrawal on your part, we will refund the payments received from you, without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement.
We may withhold the reimbursement until we have received the products.
At the time of the return request, you must send the returned products to the warehouse of our logistics provider: PG LOGÍSTICA, C/Bronze 12, Burriana, Castellón, Spain, zip code 12530.

Requirements
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal declaration to NERO TRADING SL (such as a letter sent by post or from the VELVET46.com online store)
It is essential that the products to be returned are in perfect condition, with all their accessories and original packaging, otherwise the goods will suffer a depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products that are custom-configured (personalized) will not be accepted.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

If the order includes a gift box, it cannot be returned. Only the products that were included in it can be returned.

If there is a Gift for purchase in the order, it must be returned in order to accept the withdrawal.
Once the merchandise has been received and its condition has been checked, the corresponding amount will be paid using the payment method used in the order and, in any case, no later than 30 calendar days from the date.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we provide the customer with the following link that allows access to the European Union's online dispute resolution platform.

BROKEN, DEFECTIVE OR ERRONEOUS PRODUCTS
If upon delivery of an order you detect that the packaging has been manipulated or damaged, you must note the reason and the customer's signature on the carrier's delivery note.
If you receive a product with a factory defect, fault or that is incorrect, you have 7 days from receipt of the order to return it, as long as you notify us within 48 hours of receiving the order through our email contact@velvet46.com

All communications and claims can be made through the email contact@velvet46.com, by calling Customer Service at 617207340 or by writing to the registered office of VELVET46, C/Mayor san Jaime 46 2, Vila-real, Castellón, Cp 12540, Spain.
It is essential that you send us a high-resolution photo of the broken, defective or incorrect item and keep said item in order to process said return, as well as a photo of the original packaging, Velvet46 packaging, which you must also keep. We will indicate the procedure to follow to proceed with your return. Likewise, and as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and with a copy proving the purchase.
If there is a gift for purchase in the order, it must be returned in order to accept the return.
In accordance with current legislation, all products purchased through this website have a three-year warranty period from the delivery of the product.
Once the merchandise has been received and its condition has been checked, the corresponding amount will be paid using the payment method used in the order.